TrueConnect Hiring automates the full path from application to ready-to-work driver or helper, following the specific steps your Amazon DSP or FedEx ISP requires. It works with your existing job boards and channels, and uses AI to keep candidates moving without you having to chase them.
TrueConnect Hiring streamlines every step — from application to interview to onboarding — with automation designed specifically for delivery operations.
Candidates apply through a dedicated application form optimized for driver and helper roles. You can connect it to job boards like Indeed or other channels, so every application flows into the same pipeline.
The form automatically identifies whether a candidate meets the requirements for the position and approves or rejects them instantly, reducing manual screening and saving time.
Candidates who pass the application form can choose how they want to interview:
You can also enable a second interview step when your operation requires deeper validation.
Depending on whether you operate as an Amazon DSP or a FedEx ISP, TrueConnect automatically adapts to the onboarding steps required for your operation — ensuring each candidate follows the correct process from start to finish.
Speed is everything in delivery hiring. Our AI Interview Agent runs structured, DSP/ISP-specific interviews right after the application — and scores candidates based on behavior and reliability.
“How many drivers are in onboarding today?”
“What were the top rejection reasons last month?”
“Which ads are bringing the best long-term drivers?”
Our AI engine tracks your hiring data, spots patterns and recommends actions to improve conversions, reduce turnover and keep your routes fully staffed.
The onboarding process is not the same for every contractor. TrueConnect Hiring lets you follow the specific steps required by Amazon DSPs and FedEx ISPs, while giving you a single view of where every candidate stands.
The system guides each candidate through the standard Amazon DSP onboarding steps, helping you make sure nothing is missed and everything is completed on time.
For FedEx ISPs, the onboarding template is different. TrueConnect Hiring follows the steps your operation requires for drivers and helpers, including compliance and readiness to start on the road.
Once a candidate completes all required steps, they move from “candidate” to “employee” in your system — and can be scheduled using TrueConnect Scheduler.
Real improvements from DSP & ISP hiring pipelines.
By automating interviews, reminders and onboarding steps, routes are staffed faster and less time is wasted chasing candidates.
AI-driven follow-ups and clear next steps reduce confusion and no-shows at interviews and on the first day of work.
Because candidates can complete interviews 24/7 and receive clear instructions, more of them finish the hiring process.
Owners and managers can see exactly where each candidate is, which steps are pending and where attention is needed.
TrueConnect Hiring includes an AI agent that not only runs phone interviews, but also actively monitors your workflow, candidates and onboarding steps, detects issues and opportunities you might miss in a busy operation, and helps you analyze your business as a whole.
Our AI agent continuously monitors the status of every candidate and sends reminders when needed, so each step moves forward on time and nothing gets stuck.
It also checks candidate history to see if they have worked with your company before, or with other companies using our platform, and can recommend specific actions based on that context — and much more.
You can ask our AI for any information you need to understand and improve your operation — from hiring metrics to Amazon or FedEx reports: driver performance, customer feedback, packages delivered, routes, financial information, and more. You ask, the agent brings it to you.
TrueConnect keeps a record of all relevant data and makes it available on demand. Ask your questions in the way that feels most natural, and request that the information be presented in the format that is clearest for you.
TrueConnect Hiring is not only about getting people in; it also gives you reporting and HR tools so you can see how hiring decisions affect performance, retention and day-to-day operations.
View everything related to your hiring process in one place: how many applications you receive, how many pass the AI interviews, how long onboarding takes, and much more.
Once people become employees, the HR module helps track key driver and helper details, including hours, status and other information you need to ensure compliance and healthy workloads.
At this moment, TrueConnect Hiring is not offered as a standalone, self-service platform. It is exclusively available as part of the managed hiring solution provided by Jan Services.
When you work with Jan Services, their team uses TrueConnect Hiring as the core platform to manage your entire driver and helper pipeline — from sourcing and AI interviews to onboarding and ready-to-work status.
XtraDrivers is our platform built specifically for FedEx ISPs to share drivers between companies. When you have extra capacity, you can offer your drivers to other ISPs — and when you are short, you can quickly find available drivers from trusted partners.
The system lets you publish your available drivers, see who is available in your area, check daily rates and request coverage for specific days or routes, without having to start the hiring process from zero every time.